1. Introduction and Scope of Application
Welcome to Basehomers (hereinafter referred to as "we" or "us"). We specialize in providing high-quality outdoor furniture, including outdoor dining tables, outdoor coffee tables, outdoor storage boxes, and outdoor dining sets. This Service Policy applies to all users visiting our online store and governs the use of our services and the purchase of our products. By accessing our website, you agree to be bound by these terms.
2. User Accounts and Website Responsibility
When you create an account, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service or terminate accounts if we determine that user behavior violates these terms or harms our interests. We are responsible for maintaining the security of the website environment but are not liable for losses caused by user negligence regarding account security.
3. Products, Inventory, and Pricing Rights
We strive to ensure that all descriptions and images of outdoor dining tables, coffee tables, and storage boxes are as accurate as possible. However, we do not warrant that product descriptions are error-free. Inventory levels are updated in real-time but are subject to change without notice. We reserve the right to modify prices at any time before an order is confirmed. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price.
4. Orders and Payment
All orders are subject to acceptance and availability. Payment must be made at the time of purchase using the supported methods: Visa and MasterCard. Your order is only confirmed once payment has been successfully processed and you receive a confirmation email.
5. Shipping Policy
Delivery Scope: We only support delivery within Australia. No international shipping to other countries is available.
Shipping Fees: Orders of 50 AUD or more (including 50 AUD) qualify for free shipping. For orders under 50 AUD, a flat shipping fee of 5.99 AUD will be charged.
Handling Time: 1 to 3 business days.
Transit Time: Delivery typically fluctuates between 5 to 8 business days.
Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
More Details: For further details regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.
6. Order Cancellation
Cancellation Conditions: Orders that have not been shipped within 48 hours of placement can be cancelled directly. Orders that have exceeded 48 hours since placement or have already been shipped cannot be cancelled; you may wait for delivery and then contact us for a return and refund.
Refund Method: Refunds will be issued to the same payment method used for the original purchase.
Processing Time: Once the conditions for a refund are met, the funds will be returned to your bank card (Visa, MasterCard). Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. Please contact us if the refund is overdue.
More Details: For further details on the cancellation process, please refer to our Cancellation Policy Page.
7. Returns, Exchanges, and Refunds
Exchange Conditions: Exchanges are applicable within a 14-day window from the date of receipt, provided the product is in its original condition.
User Actions: To initiate a return or exchange, please contact us via email with your order number and the reason for the request.
Process: Once your request is approved, we will provide instructions for returning the item. After receiving and inspecting the returned product, we will process the exchange or refund.
Refund Method: Refunds will be processed through the original payment provider (Visa, MasterCard) used at the time of purchase.
Refund Arrival: After the return is confirmed, the refund will be sent to your bank card. Arrival time is estimated at 1-5 business days, depending on your bank.
More Details: For further details on returns and refunds, please refer to our Returns and Refunds Policy Page.
8. Privacy and Data Protection
We value your privacy. Your personal information will be collected, used, and stored in accordance with the Australian Privacy Act 1988 and our internal security standards. We do not sell your data to third parties. For more details, please visit our Privacy Policy Page.
9. Disputes and Governing Law
These terms and any disputes arising from the use of our services shall be governed by and construed in accordance with the laws of Australia. You agree to submit to the jurisdiction of the courts located within Australia for the resolution of any legal matters.
10. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Basehomers and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.
11. Limitation of Liability
To the maximum extent permitted by the Australian Consumer Law, we shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our total liability to you for any claim shall not exceed the amount paid for the product in question.
12. Modifications to Service Policy
We reserve the right to update or modify this Service Policy at any time without prior notice. The revised policy will be effective immediately upon being posted on the website. Your continued use of the site constitutes acceptance of the new terms.
13. Force Majeure
We shall not be held responsible for any failure to perform or delay in performance of our obligations caused by events outside our reasonable control, including but not limited to natural disasters, strikes, or logistics disruptions.
14. User Conduct
Users are prohibited from using the website for any unlawful purpose, or to transmit any material that is defamatory, offensive, or otherwise objectionable. We reserve the right to restrict access to any user who violates these rules.
15. Severability
If any provision of these terms is found to be unenforceable or invalid by a court, the remaining provisions shall remain in full force and effect.
16. Contact Information
Address: 4528 N 50TH AVE, PHOENIX, AZ 85031-1319, United States
Phone: +1 (914) 707-1695
Email: hello@basehomers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
