Shopping Guide
Preparation and Selection Before Purchase
Before purchasing outdoor dining tables, outdoor coffee tables, outdoor storage boxes, or outdoor dining table sets from Basehomers (hereinafter referred to as "we" or "us"), we recommend measuring your outdoor space carefully to ensure the items fit comfortably. Please consider the material and durability of the products to ensure they meet your needs for outdoor use. Since we operate exclusively as an online store, all product details, including dimensions, materials, and features, are provided on our product pages for your review. We do not offer offline viewings or sales.
Shopping Cart and Order Confirmation
Once you have selected your desired outdoor furniture, add the items to your shopping cart. Before proceeding to checkout, please review the contents of your cart to verify the quantity and specifications of each item. Ensure that your shipping address and contact details are accurate to avoid any delays. After you confirm the order details, you may proceed to the payment stage. Once the order is placed, you will receive an order confirmation notification.
Payment Method and Completion
We provide a secure payment environment for all transactions. We currently accept credit card payments, including Visa and MasterCard. To complete your purchase, enter your card details on the secure checkout page. Please ensure that the billing information matches the information on file with your financial institution to ensure a successful transaction.
Shipping and Delivery
We are committed to delivering your outdoor furniture in a timely manner. Once your order is processed, it will be dispatched to the address provided during checkout. You will receive tracking information to monitor the status of your delivery. We take great care in packaging our products to ensure they arrive in excellent condition.
Returns and Refunds
We prioritize your satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with our established procedures. Items must be returned in their original condition and packaging. Please contact us to initiate the process and receive further instructions regarding the return shipment and refund timeline.
Privacy and Security
We value your privacy and are committed to protecting your personal information. All data collected during the shopping process is used solely for order fulfillment and improving your experience with us. We implement industry-standard security measures to protect your information from unauthorized access. We do not share your personal data with unrelated outside parties.
Contact Us
If you have any questions regarding our products or your order, please reach out to us using the following information:
Address: 4528 N 50TH AVE, PHOENIX, AZ 85031-1319, United States
Phone: +1 (914) 707-1695
Email: hello@basehomers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)