Basehomers (hereinafter referred to as "we" or "us") provides the following return and refund policy for our online store products, including outdoor dining tables, outdoor coffee tables, outdoor storage boxes, and outdoor dining table sets.
Return Period
You have 14 days from the date of receiving your item to request a return or exchange.
Return and Exchange Conditions
We accept returns and exchanges under the following circumstances:
Appearance issues (e.g., scratches, dents upon arrival).
Quality issues (e.g., structural defects, material failure).
Significant odor or serious color differences from the product images.
Incorrect items sent (the product received does not match the order).
Change of mind (no-reason returns).
Return Process
Contact us via email at hello@basehomers.com or by phone at +1 (914) 707-1695 to apply for a return. Please provide your order number, proof of payment, reason for return, and relevant photos or videos.
Our customer service team will process your application immediately. Once approved, we will notify you and provide the return address.
You need to send the product back to the specified return address and wait for us to receive it.
Upon receipt, we will inspect the item to verify the reported issue. If it passes inspection, we will immediately arrange your refund. For more information, please refer to the Refund Process section.
Exchange Process
Contact us via email at hello@basehomers.com or by phone at +1 (914) 707-1695 to apply for an exchange. Please provide your order number, proof of payment, reason for exchange, and relevant photos or videos.
Our customer service team will process your application immediately. Once approved, we will notify you and provide the return address.
You need to send the product back to our specified return address and wait for us to receive it.
Upon receipt, we will inspect the item. If the inspection is successful, we will process the exchange within 1-3 business days. The estimated delivery time for the new product is 5-8 business days. For more information on shipping, please refer to our Shipping Policy.
Refund Process
Refund Method: Refunds will be credited back to the original bank card (Visa or MasterCard) used for the purchase.
Processing Time: Depending on your financial institution, refunds typically take 1-5 business days to appear in your account. If you do not receive it within this timeframe, please contact us.
Shipping Fees
For returns or exchanges due to appearance issues, quality defects, odors, serious color differences, or incorrect items, we will bear the shipping costs.
For change of mind (no-reason returns), the return shipping costs are your responsibility.
Return Label
A return label is included inside every package to facilitate a convenient return process.
Additional Terms
Item Condition: To be eligible for a return or exchange, items must be in the same condition that you received them, unassembled, and in their original packaging.
Order Cancellation: If you wish to cancel an order, please contact us within 48 hours of placement. Once an order has been dispatched, it must follow the standard return process.
Damage During Return: You are responsible for ensuring the product is securely packaged for return. We are not liable for items damaged due to improper packaging during the return transit.
Refusal of Delivery: If a delivery is refused for reasons other than damaged goods, the cost of return shipping will be deducted from your refund.
Responsibility Statement
We are committed to providing high-quality outdoor furniture. However, we are not responsible for damage caused by improper assembly, misuse, accidents, or exposure to extreme weather conditions beyond normal outdoor use. We reserve the right to refuse returns or exchanges that do not meet the criteria outlined in this policy.
Contact Us
Address: 4528 N 50TH AVE, PHOENIX, AZ 85031-1319, United States
Phone: +1 (914) 707-1695
Email: hello@basehomers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
