Shipping Scope
We currently only provides shipping services within the territory of Australia. We do not support shipping to countries or regions outside of Australia at this time.
Shipping Fees
We offer free shipping on all orders with a total value of AUD 50.00 or more (including AUD 50.00). For orders with a total value of less than AUD 50.00, a flat shipping fee of AUD 5.99 will be applied.
Taxes and Fees
All applicable taxes and related charges are already included in the product price. You are not required to pay any additional fees beyond the final price shown at checkout.
Order Cut-off Time
Our order cut-off time is 18:00 (6:00 PM) daily (Australia/Sydney, AEST/AEDT).
Orders placed before 18:00: Order processing starts on the same day.
Orders placed after 18:00: Order processing will be postponed to the following day.
Orders placed on weekends or public holidays: Processing will begin on the next available business day.
Order Processing Time
The processing time for all orders is 1-3 business days. This includes order verification, quality inspection, and packaging.
Shipping Duration
Once the order has been processed and dispatched, the estimated total transit time is 5-8 business days. Please note that transit times may vary depending on your specific location within Australia.
Logistics Carriers
We cooperate with reliable logistics partners to ensure your products arrive safely, including Australia Post, StarTrack, Sendle, and Allied Express.
Order Tracking
After your order is shipped, you will receive a confirmation email containing your order number, payment invoice, and the assigned logistics carrier. You can visit the "Order Tracking" page on our website and enter your email address or phone number along with your order number to check the real-time status of your delivery.
Liability Statement
Product Damage or Loss: We are responsible for the safety of the products until they are delivered to your designated address. If a product is confirmed to be lost or damaged during transit, we will provide a replacement or a full refund.
Shipping Modifications and Cancellations: If you need to modify or cancel your order, please contact us before the order is processed. Once the order has been dispatched, we cannot modify the shipping information or cancel the delivery.
Delivery Address and Responsibility: It is your responsibility to provide a complete and accurate delivery address. We are not liable for delivery failures or losses caused by incorrect or incomplete address information provided by the customer.
Receipt Instructions
When receiving your outdoor dining tables, coffee tables, or storage boxes, please carefully inspect the outer packaging for any signs of damage. If the packaging is significantly damaged, you may refuse the package or take photos of the damage and contact us immediately. Please ensure that the item count matches your order before signing.
Failed Delivery
If the carrier is unable to deliver the package because no one is available to receive it, they may leave a notification card with instructions for redelivery or collection at a local depot. If the package is returned to us due to repeated failed delivery attempts, additional shipping costs for redelivery may apply.
Delivery Delays
While we and our carriers strive to meet the estimated transit times, delays may occasionally occur due to extreme weather, public holidays, or unforeseen logistics disruptions. We will do our best to keep you informed of any significant delays.
Contact Information
If you have any questions regarding your shipment, please contact us through the following channels:
Address: 4528 N 50TH AVE, PHOENIX, AZ 85031-1319, United States
Phone: +1 (914) 707-1695
Email: hello@basehomers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
